Professional & Reliable Web Hosting

To answer some of your most frequently asked questions about our website hosting services we have presented some of them below for you.

If there is a question that you have that we have not answered below then please contact us.

Q. How long will it take to set up my web hosting account?
A. Your web hosting account will be set up within 24 hours of us receiving your order. Usually within 2 hours.

Q. What information do you require to set up my web hosting account?
A. You will need to complete the sign up form available at Sign up.

Q. What information will I receive once the web hosting is set up?
A. We will send you a Welcome email that will provide you with all the instructions necessary to logon to your control panel, set-up email and upload your website.

Q. When I enter my domain name all I can see is the Easyhost Media Group's placeholder page. How do I remove it?
A. You need to login into your cPanel, goto the public_html directory of the account and delete the index.html file.

Q. Can I transfer my web hosting from another company to you?
A. Yes. However, please check the server requirements for your website or contact us if you are unsure whether our server will be appropriate for hosting your website.

Q. How long does it take for my domain name to be available?
A. Domain transfers can take up to 72 hours to propagate throughout the Internet and the Easyhost Media Group has no control over this process.

Q. What are the call charges for me to call your Sales Department?
A. As we have introduced a 0191 number then you will only be charged the standard BT rate or mobile phone rate.  Please be aware our telephone number is for sales only, support cannot be handled over the phone,.

Q. I don't have a domain name do I need one for a web hosting account?
A. Yes you will. You can purchase a domain name from our website together with a web hosting package.

Q. If I already have a domain name, can I still host with you?
A. Yes. All we need is the domain name to set-up your web hosting account. This will have to be set up to our nameservers.

Q. Can I transfer my domain name to you?
A. Yes.  Prices vary according to TLD.

Q. How long does it take to transfer a domain?
A. Once the transfer has been submitted, it can take anywhere from 24-72 hours.

Q. Do you offer domain parking?
A. Yes we do. Have a look at your particular package allocation.

Q. How do I renew my domain name?
A. You will be notified by email reminders 90, 60, 40 and 5 days before it expires to the email address you placed with your original order. Please contact us if you want to renew your domain name.

Q. Do you offer an easy access control panel?
A. Yes, each account comes with the leading control panel cPanel, allowing you to manage your web hosting account.

Q. Were are your servers based?
A. Currently our servers are currently based in (Chicago, USA - Delta server), (Germany, Europe - Mars server)

Q. Is there any documentation about the Control Panel?
A. Information about your Website Control Panel is available here:
https://www.cpanel.net/docs/cpanel/

Q. How can I see how many visitors I am getting?
A. You will have access to Webalizer within Cpanel which provides a comprehensive record of site statistics. A sample can be found here: www.mrunix.net/webalizer/sample

Q. Can I use CGI scripts on my website?
A. Yes, you can use PHP or CGI scripts. Your account comes with a number of pre-installed script. Click on 'CGI Centre' inside the Control Panel and you will see a list of scripts. Here is a link to the script documentation: https://web.mit.edu/wwwdev/cgiemail/user.html

Q. Which databases do you support?
A. We support MySQL. MySQL is the world's most popular open source database, recognized for its speed and reliability.

Q. Do you support FrontPage?
A. Yes, FrontPage Extensions on the server are free! Cpanel offer ltd support on this as it has been EOL (end of life) since 2005 with Microsoft
 
Q. What versions of Frontpage Extensions do you support?
A. We support Microsoft Frontpage 98, 2000, 2002 and 2003.

Q. Do you support FTP?
A. Yes, we support FTP. We recommend you use FileZilla, CUTE FTP or Coffeecup FTP.

Q. Do you offer phpMyAdmin for database administration?
A. Yes! phpMyAdmin comes pre-installed into your control panel.

Q. Do you offer Unlimited hosting packages?
A. No, we do not offer unlimited hosting package.

Q. Can I access my account using SSH or Telnet?
A. To guarantee the highest security to all of our customers we do not provide SSH or Telnet access. However, we may consider access on an individual basis after consultation. 

Q. Do you offer dial up Internet Access?
A. No, we do not offer dial up Internet Access.

Q. Do you allow adult content websites?
A. No, we do not allow adult content websites. A clear guideline can be found in our TOS.

Q. Are there any other general restrictions?
A. In general we do not allow sites whose primary purpose is file downloads or transfer. We must have this restriction to ensure that all users receive fast, dependable service. Transfer only sites put an undue burden on our servers.

Q. Do you support ASP?
A. No. We only support Linux (Unix) applications.

Q. What If I choose to cancel my account, is there a cancellation fee?
A. Please read /clients/knowledgebase.php?action=displayarticle&id=19

Q. How often can I update my website?
A. All Niceday hosting accounts come with unlimited 24/7 access to update your website.

Q. How often are the backups done?
A. We would recommend all clients make their own site back-ups, although we can do carry out daily backups, but a client must request this at the order stage for ?2 a month, so if they need a copy of a backup we will provide this to them otherwise we will charge ?15 per backup for any backup request.

Q. Do you put adverts on my website?
A. No, we never put adverts on any sites hosted.

Q. Can I upgrade my account or add more features?
A. Yes, you can upgrade to a new plan at anytime.

Q. Will I be able to use your SSL certificate or do I have to purchase my own?
A. You will need to purchase your own SSL certificate, You can login and purchase this through your control panel.  For professional use, we suggest you purchase a certificate so visitors can know you offer a secure service when they add their personal details.

Q. Do you have a Domain reseller program?
A. Yes.  All Reseller clients will be given an option to sign up for a free Domain Reseller Account.

Q. What is the preferred method of payment?
A. We accept most online Credit and Debit cards through Paypal or 2Checkout.

Q. Can I pay by Cheque/Postal Order?
A. Yes, please contact us.

Q. What currency can I order my web hosting in?
A. We price in Sterling GBP.

Q. Are there are Hidden Charges?
A. No, although we do charge a late fee if invoices are not paid within 4 days of due date, these are explained in our TOS.

Q. Are my credit card details secure?
A. Yes. All online payments are transferred to Paypal - our third party gateway partner, and all transactions are updated on their secure server. We never see or get access to your credit card details.

Q. Can I host a commercial website??
A. Yes, Easyhost Media Group can host your commercial website.

Q. Can you design my website for me?
A. Generally No, but we can offer amble templates. We can do simple web sites if required

Q. Do you provide technical support?
A. Yes, we provide technical 24/7 support via an online Helpdesk email ticket system.

Q. Does your web hosting packages support DreamWeaver?
A. Yes they do.

Q. I have an Apple Mac, can I use the cPanel?
A. Yes, we have Apple Mac customers who can use all components of the cPanel and host successfully with us.